It’s been a long and bloody road to get this up, so this week I opted to write about it for others to learn from my experience. I am sure many of you have a website or your company does, but there are opportunities to learn from this.
FIRST, back in September 2013 I decided my website needed a major facelift that represented me.
Lesson 1: Ensure your products (including e-learning) resembles your message and style. Pay for it if you have to.
SECOND, I contacted a web designer (no names mentioned at this time) who created a beautiful website for my talented friend and photographer, Erin Wallis.
…. no reply. Hello, anyone home?
Lesson 2: Communication is oh so important. If you don’t respond with something, ANYTHING, you have lost my trust, attention and business.
THIRD, I decided to use the webdesign services of my existing site, and one that I put together myself using a template. It was not dynamic and not working for me. This is where my nightmare started….
Homestead was the service I used. I phoned their toll free and engaged in a sales call. I was redirected to a account representative who explained the different website design plans they had. I guess I heard wrongly and selected the incorrect one …
Lesson 3: Ask for examples of work before buying to ensure your expectations will be met
FOURTH, I handed over my credit card and trust to the web building team. I filled out the questionnaire and provided my company info and general content for the new website.
However, I was expecting a virtual meeting with a web designer to review a ‘look and feel’ for my new site. None came. I contacted my account rep. He didn’t reply after 2 emails so I emailed his supervisor (the name was at the bottom of his email).
Lesson 4: Go back to Lesson 2 about non-communication and stop all transactions until happy
FIFTH, when my rep finally answered he stated that if I wanted input on my web design it would be another product. Huh? So I trusted them thinking they were professionals and the website would be awesome.
Big Lesson 5: Look at it. Ugh! http://www.wiredlearningconsultants.com/ [Now closed, thank gawd]
SIXTH, I complained to them but they said it was too late. I had agreed to it on principal, somewhere along the line, and I am stuck with it. Goodbye $900.
Lesson 6: Onward and upward
SEVENTH, I turned to another source, my breath held and fingers crossed. I came across Gemma at Jane&Philbert (from the UK) in a forum of business women supporting each other (more on that later). Her quirkiness, confidence and website peaked my interest. Her website stated she served bad-ass female entrepreneurs … and that just plain ol’ flattered me.
We chatted a bit back and forth, and she designed an amazing template for my website that allowed me to complete the other pages in a similar style. It cost me $1600 and worth every penny.
Lesson 7: Envisioning is important; however, knowing how to transpire your visions into reality is the key. Use help if need be.
And that is my sob story.
I got rebranded and have a more beautiful website created by Splendidly Curious. You are on it right now!